TERMS OF SERVICE

Welcome to VERDEMONT. By visiting our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully before placing an order.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or legal guardian.

You may not use our products or website for any illegal or unauthorized purpose.

Products and Availability

We do our best to display product information, colors, images, prices, and descriptions as accurately as possible. However, slight differences may occur due to screen settings, lighting, or product batches.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders if a product becomes unavailable.

Orders and Payments

After placing an order, you will receive an order confirmation email. This confirms that we have received your order.

All payments are processed securely through third-party payment providers. We do not store your full credit card or payment information.

We reserve the right to cancel or refuse any order if there is a payment issue, suspected fraud, incorrect pricing, unavailable inventory, or other reasonable concern. If an order is cancelled after payment, a refund will be issued to the original payment method.

Shipping

Orders are shipped from our source lash factory warehouse in China.

Shipping times may vary depending on the destination country, local carrier, customs clearance, weather, holidays, or other circumstances outside our control.

Duties and taxes are included in the price. No additional duties or taxes will be charged upon delivery.

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays or failed delivery caused by incorrect or incomplete addresses.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

For hygiene and safety reasons, opened or used lash products, lash glue, bond, sealant, remover, and other beauty items cannot be returned unless there is a quality issue.

If there is an issue with your order, please contact us as soon as possible at hello@verdemontlashes.com.

Product Use and Safety

Please use our products according to the instructions provided.

For lash glue, bond, sealant, remover, and other beauty products, we recommend performing a patch test before use. Stop using the product immediately if irritation, redness, or discomfort occurs.

We are not responsible for issues caused by misuse, improper application, allergic reactions, or failure to follow product instructions.

Discounts and Promotions

Discount codes, promotions, and special offers are subject to their own terms and conditions.

Discounts cannot be applied after an order has already been placed unless otherwise approved by our customer service team.

We reserve the right to modify or cancel promotions at any time.

Intellectual Property

All content on this website, including product images, logos, text, designs, graphics, and brand materials, belongs to VERDEMONT or its content providers.

You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.

User Content and Reviews

If you submit reviews, photos, videos, or other content to us, you allow us to use that content for marketing, website display, social media, and promotional purposes.

You confirm that the content you provide is accurate, lawful, and does not infringe on the rights of others.

Limitation of Liability

To the fullest extent permitted by law, VERDEMONT is not responsible for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability for any order is limited to the amount paid for that order.

Website Changes

We may update, modify, suspend, or discontinue any part of our website, products, prices, or services at any time without prior notice.

Privacy

Your personal information is handled according to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

hello@verdemontlashes.com

We usually reply within 24 hours.

Effective Date: May 20, 2026