Track Order

Track Your Order

You can easily track your order status 24/7 using the information below.

How to Track Your Order

Check your order confirmation email sent to your registered email address after payment.

1. Use your order number (starts with V, 9 digits total: vXXX00000) and your email address to search for your order using the official order lookup page linked below.

2. Locate your unique order number and tracking number in the email. The tracking number will be sent in a separate shipping confirmation email once your order is dispatched.

Click the tracking link in the email, or enter your tracking number on the official website of the logistics carrier to view real-time delivery updates.

Order Status Explanation

  • · Processing: We have received your order and are preparing it for shipment. This usually takes 1–3 business days.
  • · Shipped: Your order has been dispatched, and the tracking number has been sent to your email. You can now track delivery progress.
  • · In Transit: Your package is on the way to your destination. International shipments may go through customs clearance during this period.
  • · Delivered: Your package has been successfully delivered to the address you provided.

What If I Can't Find My Tracking Information?

  • · Check your spam or junk folder, as shipping confirmation emails may be filtered there.
  • · If it has been more than 5 business days since you placed your order and you have not received a tracking number, contact our after-sales team with your order number.
  • · If the tracking link shows no updates for more than 10 business days, contact us immediately and we will follow up with the logistics carrier on your behalf.

Delivery Delays

While we strive to deliver your order on time, international shipments may be delayed due to unforeseen circumstances, including but not limited to: customs clearance delays, extreme weather, public holidays, or logistics carrier disruptions. If your order is delayed, we will keep you updated and work with the carrier to resolve the issue as soon as possible.

For any other order inquiries, please contact our customer service team at hello@verdemontlashes.com & WhatsApp +86 17616198507.